Please read the following information regarding cancellation of orders from our Shop.

Cancellation
The following cancellation policy is valid only for consumers:
Cancellation Policy
The following cancellation policy is valid only for consumers: The customer can cancel the contract within two weeks without stating a reason through written notification (for example by letter or e-mail) or by returning the goods.  This time limit begins at the earliest upon receipt of the policy in text form, but not before the customer receives the goods.  The timely dispatch of the cancellation notice or returned goods is sufficient to preserve the cancellation time limit.  The cancellation notice or returned goods should be sent to:


Hawelka Publishing - Uwe Hawelka

Sedentalerstr. 20

40699 Erkrath

Fax: 02104 – 833 980

E-Mail: contact@verlaghawelka.de


The customer is responsible for return costs, when the delivered goods were delivered as ordered and the price of the returned goods does not exceed 40.00 Euros, or when the price exceeds 40.00 Euros but at the time of the return the payment or a contractually agreed upon partial payment from the customer was not yet received.  Otherwise, the return is free of charge for the customer.


Consequences of Cancellation:


In the event of an effective cancellation, the payments and goods received by both parties must be returned and reimbursement made for any realized usage.  If the customer cannot return the received goods in whole or in part, or only in a damaged condition, he/she is obligated to provide compensation for the lost value.  This does not apply if the damage occurred while the customer was inspecting the item in a manner in which would also be appropriate when examining the item in a store.  In general, the customer can avoid the obligation to provide compensation when he/she does not handle the item as its real owner and refrains from anything that could affect the worth of the item.  Altered or made-to-order items, as well as video or music cassettes, PC software, DVDs, video games, etc. that have been opened may not be returned.
End of the cancellation policy.